Voice & messaging

T7 Solution + Twilio

Twilio is our production telephony layer for AI voice agents, SMS support and WhatsApp automation — carrier-grade delivery for AI experiences.

Why we use Twilio

Where a customer needs real phone numbers, DID routing, carrier deliverability and global SMS/WhatsApp reach, Twilio is our default.

T7 combines Twilio Voice / SIP with LLM turn-taking, Realtime voice models and CRM connectors — with sub-800ms latency and warm-transfer to human agents.

What we ship on Twilio

AI voice agents

Twilio Voice + Realtime models for inbound/outbound, with barge-in and warm-transfer.

SMS & WhatsApp

Two-way conversational automation across SMS, WhatsApp and RCS.

Programmable SIP

Integrate with existing contact-center telephony without ripping and replacing.

Compliance & recording

Consent capture, opt-out handling, recording and transcription for audit.

Where we deploy Twilio

AI customer support (voice)Outbound qualificationAppointment reminders and reschedulingWhatsApp support automation

Compliance & governance

  • SOC 2, ISO 27001, HIPAA-eligible
  • TCPA / DND / GDPR handling
  • Regional carrier compliance

Frequently asked questions

Do you replace our existing contact center?

No — we sit alongside Genesys, Five9, Amazon Connect or in-house PBX via SIP, and hand off warmly to human agents.

What latency can you achieve?

For a fully AI-handled turn, we consistently ship sub-800ms end-to-end using Realtime voice models and colocated inference.

Ready to Build Your AI Product?

Talk to a senior AI consultant from T7 about your industry, workflow, or product idea. Free, no commitment — reply within one business day.

  • · AI feasibility & architecture review
  • · Product / MVP roadmap
  • · Integration & automation strategy