IoT Capability

Alerts that get acted on, not muted

T7 Solution builds real-time IoT alerting — threshold, anomaly and composite rules — routed across WhatsApp, SMS, email, voice and PagerDuty, with acknowledgement and escalation.

Overview

IoT alerts fail two ways: too noisy (everyone mutes them) or too silent (breach happens and nobody knew). Both kill trust in the system.

We build alert engines with severity-based routing, deduping, suppression windows, business-hour rules and escalation ladders — plus mandatory acknowledgement with audit.

Channels cover WhatsApp Business API, SMS, email, voice calls (Twilio, Exotel), PagerDuty and mobile push — with per-role and per-severity routing.

What we ship

Rule engine

Threshold, rate-of-change, composite (AND/OR/NOT), time-windowed and anomaly-based rules.

Multi-channel routing

WhatsApp, SMS, email, voice, mobile push, PagerDuty and webhook — per severity and role.

Dedupe + suppression

Storm control, maintenance windows and root-cause dedupe so ops isn't drowned.

Escalation ladders

Ack within X minutes or escalate — up to N levels, with fallback and vacation rules.

Ack + comment

Acknowledge with reason, comment and resolution — full audit trail per alert.

SLA tracking

Time-to-detect, time-to-ack, time-to-resolve tracked per site, team and rule.

How we're different

Anti-storm

Suppression, dedupe and grouping so a broker outage doesn't page 500 people once each.

Anomaly rules

Not just thresholds — statistical anomaly on rolling baselines for silent-failure detection.

Voice + WhatsApp

Real 24×7 coverage — voice for critical, WhatsApp for actionable, email for routine.

SLA-visible

MTTR and MTTA per site, team and rule — coaching and vendor SLAs backed by data.

Tech stack

Node.jsKafkaMQTTPostgreSQLTwilioWhatsApp Business APIPagerDutyRedis

Frequently asked questions

Can we send alerts to WhatsApp?

Yes — WhatsApp Business API with approved templates, opt-out handling and interactive acknowledgement.

How do you prevent alert storms?

Storm control, dedupe on root cause, grouping and maintenance windows — plus severity-based rate limits.

Do you support voice call escalations?

Yes — Twilio, Exotel or PagerDuty for critical alerts, with retry ladder and fallback numbers.

Can we write our own rules?

Yes — admin UI for threshold and composite rules, code-defined rules for advanced anomaly detection.

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