App type

Customer portals that cut support tickets

T7 Solution builds self-service portals where your customers manage orders, invoices, tickets and documents — with an AI assistant that answers before support has to.

Overview

A great customer portal removes the top 20 reasons customers email support. Order status, invoice download, ticket updates, document uploads, plan changes — all in one place, all self-serve.

We build portals in React with SSO from your existing systems, deep integrations into ERP/CRM/ticketing, and an AI chat trained on your knowledge base for tier-0 support.

Every portal ships with role-based access (buyer vs approver vs viewer), audit logs, and multi-language where needed.

What we ship

Order & invoice self-service

Track orders, download invoices, request credits — with data pulled live from your ERP.

Ticketing built in

Raise, track and reply to tickets — synced with Zendesk, Freshdesk or Jira.

Document vault

Contracts, POs, delivery notes and compliance docs, versioned and searchable.

AI chat for tier-0

Trained on your KB, deflects common questions before they reach support.

SSO from your systems

Log in with existing credentials — no new account fatigue for customers.

Buyer / approver roles

Multi-user accounts with role-based approvals for POs and changes.

How we're different

Real ERP integration

SAP, Oracle, Dynamics, Tally, NetSuite — deep two-way sync, not screen scraping.

AI that deflects

KB-trained chat that answers, cites and escalates — measurably reducing tickets.

Enterprise-friendly

Multi-tenant, SSO, audit logs and data residency for regulated customers.

White-label ready

Your brand, your domain, your tone — the portal feels native to your product.

Tech stack

ReactTypeScriptSupabasePostgreSQLAuth0Zendesk APISAP/Oracle connectorsStripe

Frequently asked questions

Can it integrate with our ERP?

Yes — SAP, Oracle, Microsoft Dynamics, Tally, NetSuite, Zoho and custom stacks via APIs, middleware or direct DB read replicas.

Does the AI chat replace support?

No — it deflects tier-0 (status, docs, how-tos). Real issues escalate to human agents with full context passed along.

Can customers have multi-user accounts?

Yes — org/user hierarchies with buyer, approver and viewer roles, plus approval workflows.

How long to launch a portal?

8–14 weeks depending on integration count and role complexity.

Ready to Build Your AI Product?

Talk to a senior AI consultant from T7 about your industry, workflow, or product idea. Free, no commitment — reply within one business day.

  • · AI feasibility & architecture review
  • · Product / MVP roadmap
  • · Integration & automation strategy