CRM Capability

AI-native CRM features that actually lift win-rates

T7 Solution ships AI CRM features as production modules: copilot chat, lead and deal scoring, next-best-action, call summarisation and email drafting — all cited, all safe.

Overview

Every CRM vendor now has an 'AI' badge. Most of it is a chatbot that summarises what you can already see. Real AI CRM value is in scoring, prioritisation, drafting and coaching — actions that move conversion.

We build AI CRM features that plug into your existing CRM (Salesforce, HubSpot, Zoho) or into a custom CRM we build alongside — with your data, your tone and your guardrails.

Every feature ships with citations, human-in-the-loop review points and metering — so the AI is auditable, safe and cost-controlled.

What we ship

AI copilot

Chat sidebar that answers questions about accounts, deals and history — with cited sources.

Lead & deal scoring

Multi-signal scoring with cited reasons — trained on your won/lost outcomes.

Next-best-action

Per-deal recommendations for what to do next, backed by cited context and outcome data.

Call summarisation

Every call transcribed, summarised, next-steps extracted and logged to the deal automatically.

Email/WhatsApp drafting

Context-aware drafts in your tone and language — English, Hindi, Gujarati, Arabic.

Deal risk detection

AI flags stalled, ghosted or downgraded deals with reasons — before they close-lost.

How we're different

Cited, not black-box

Every AI output cites the data it used — reps trust and verify in one click.

Human-in-the-loop

Drafts are reviewed before send, scores are explainable, actions are logged — no rogue AI.

Metered + cost-controlled

Token usage tracked per user, per feature and per tenant — with quotas and overage handling.

Model-agnostic

OpenAI, Claude, Gemini or open-source — we route per task based on quality, cost and latency.

Tech stack

ReactTypeScriptOpenAIAnthropicGeminiWhisperpgvectorSupabase

Frequently asked questions

Does the AI need our historical data?

For best results, yes — 6–12 months of won/lost outcomes lifts scoring accuracy meaningfully. It works on rules from day one.

Which models do you use?

GPT-4/5, Claude, Gemini and open-source — routed per task based on quality, cost and latency. Not locked to one vendor.

Is our data used to train models?

No — we use enterprise API tiers (OpenAI, Anthropic, Azure) that contractually don't train on your data.

Can it plug into Salesforce or HubSpot?

Yes — as a module on top of your existing CRM, or as part of a custom CRM we build alongside.

Ready to Build Your AI Product?

Talk to a senior AI consultant from T7 about your industry, workflow, or product idea. Free, no commitment — reply within one business day.

  • · AI feasibility & architecture review
  • · Product / MVP roadmap
  • · Integration & automation strategy